Orders
We currently only accept orders from the UK. Once you submit your order we will issue an acceptance. Acceptance of your order is only receipt of your payment, and we will contact you if there is any issue with your payment. If you do not want to order online, we are happy that you contact us and place your order by email. If for any reason a product in your order is not available, we will contact you.
Delivery
We aim to dispatch your order within a week of receiving payment, but will let you know if we cannot do this for any reason. All orders are dispatched using Royal Mail as standard. If you need an item urgently, contact us to check whether we are able to help with this.
Whilst every effort is made to dispatch goods for the estimated due date we can accept no responsibility for consequential losses if the item is delayed.
Failed Deliveries
All orders whether ‘Free delivery’ or ‘Charged for’ delivery refer to an order being sent to a given address once only.
We reserve the right to request any subsequent delivery costs from the customer, if the item is returned to us due to failed delivery.
Returns policy
If you need to return goods, you must contact us beforehand, telling us that you are returning the goods and the reason why. Returned goods will be inspected on return for condition prior to any refunds, except in the case of damage.
Goods received damaged in transit will be replaced as soon as possible free of charge.
Unpack your parcel immediately upon arrival. Check for any damage or shortages. These must be reported with photos if applicable by email to info@lewsolve.com within 24 hours of receiving your shipment. Faulty goods will be replaced to original order specifications as soon as possible.
Missing parcels should be reported if do not arrive within 14 days of the dispatch date.
Returns are made at the customers’ expense, although we may waive this responsibility in certain circumstances.
Copyright
This website and its content is copyright of Lewsolve – © Lewsolve 2021. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print or download to a local storage media extracts for your personal and non-commercial use only.
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
- You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Lewsolve and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of Lewsolve. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Lewsolve takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Jurisdiction
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rights.